The Customer Experience Management Africa Summit is co-located with the CXA Awards. Click here to visit the CXA Awards website
Julio J. Hernandez leads KPMG LLP’s (KPMG) Global Customer Advisory practice. He has over 20 years of management consulting experience focused on strategy formulation; marketing, sales, and service strategy and transformation; and enterprise analytics. During his career, Julio has served clients across multiple industries, including consumer goods, retail, health care, telecommunications, and energy. As the US customer advisory leader and global customer centre of excellence lead, Julio focuses on helping clients think about how to engage the marketplace and attract, convert, and keep customers to fuel profitable growth. He also works with clients to help them design and deliver relevant customer experience that drives engagement and results in meaningful and sustainable customer relationships. He helps his clients develop and deliver leading front-office programs that provide sales, service, and marketing capabilities that harness digital and analytics to large organizations that are increasingly faced with market and technology disruptions. Julio has worked with clients across the globe including North America, Europe, and Asia. He has multiple patents and patents pending for both customer experience and analytics. He has also been cited in multiple periodicals, including the Financial Times and Forbes. Julio has a BBA degree from Emory University and an MBA degree from Harvard Business School.
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