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Agenda Highlights & Discussion Points


  • Selling CX to the CEO
  • Employee driven CX
  • CX change management
  • Maximise ROI during every session: All content is 100% practical or in case study format
  • KPMG CEO and Director address the inconvenient truth head on! 

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Speakers

The 2019 edition of CEM Africa will focus a practical journey through customer centricity.

Guarin Coetzee

LEAD: Customer Experience, Strategic Accounts
Smoke Customer Intelligence

Landi Jac

Global Director
Worldwide Business Intelligence

Mike Handcock

Chairman and Founder
Circle of Excellence Group

Kirsten Dewar

Managing Director
Platinum Seed

Selina de Freitas

Learning & Development Manager
Genex Insights

Olebogeng Lebo Khubile

Senior Manager Client Operations
Medscheme (Bonitas Business Unit)

Saurabh Prabhuzantye

Business Head - Middle East & Africa
Freshworks

Marjie Gould

VP of Marketing - EMEA
Verint Systems

Corne Krige

Former Springbok and Western
Province Rugby Captain

Antonie Fourie

SMGR Client Experience, Product
& Research, SA Home Loans

Liezl Du Plessis

Business Architect
Nedbank

Medford Torr

Head UX Specialist
ROAM (Ringier One Africa Media)

Ignatius Sehoole

CEO
KPMG

Nosisa Fubu

Director
KPMG

Daniel Thebe

Founder, Isidima Brands
Multimedia & Uhuru

Rashid Toefy

Deputy Director - General: Economic Operations
Western Cape Government

Africa Melane

Radio Host
Cape Talk

Stuart Farrell

CEO
Les Mills

Nicki Hill

Head of Innovation and Customer
Experience Delivery, Direct Axis

Carmia Lureman-Norton

Head of CX Delivery & Support
JUMO.WORLD

Chantel Smit

CRM Professional, ex Travelstart,
Zando and Digitas Liquorice

Taryn Morris

Head of CX
Uber (Sub-Saharan Africa)

Sarina de Beer

Director: Client Experience
Ask Afrika

Andrew Cook

CEO
Smoke Customer Intelligence

Lizette Akker

Head of CX
IQbusiness South Africa

Chantel Botha

Customer Experience Director
Brand Love

Clint Payne

Head of CX
Multichoice Group

Only 100% practical keynotes and workshops at Africa's largest CX event 2019

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Agenda Advisors

This expert team of industry professionals are key to creating the 100% practical content in 2019!

Ian Golding

Certified CX Professional
Customer Experience Consultancy Ltd

Leigh Moon

Managing Executive Client
Experience, SA Home Loans

Diane Magers

CEO
CXPA (USA)

Julia Ahlfeldt

Customer Experience Strategist
Julia Ahlfeldt CX Consulting

Chantel Botha

Customer Experience Director
Brand Love

Clint Payne

Head of CX
Multichoice Group

Mike Joubert

Founder
The Billybo Group