The summit features a comprehensive, innovative and interactive conference agenda to address important customer service and experience management challenges, industry enterprise related issues, and the best practice case studies from industry experts. The cutting edge summit agenda has been strategically designed to provide expert-led interactive keynote sessions featuring internationally renowned guests to address topical industry issues. Industry focused workshop sessions will address effective operational solutions in delivering enterprise process models enabling business growth and innovation, advancing goals of operational excellence and powerfully demonstrating the value of IT organisation to the enterprise customer service strategies.
Corporate display areas encourage crucial networking opportunities among industry peers. Refreshments and break rooms are available to all attendees during the summit promoting increased interactivity. Summit sponsors and partners have added invaluable benefits to attending delegates with an opportunity to showcase their customer experience management solutions within the corporate display areas accessible throughout the event. These areas provide the ideal opportunity for industry peers discover, share and engage with the latest technological advancements and customer service innovations available for effective enterprise implementation.
The compromised global economic climate has forced marketers to think smarter in order to achieve more with less. Many enterprises are shrinking their traditional marketing budgets, paying more attention to the voice of their customer to yield market and revenue growth.
The CEM Africa Summit explores the technological advances currently available, assisting you to adopt the customer experience techniques which will allow you to differentiate your brand in the industry among the marketing “noise”.
A copy of the agenda is available on request.