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Why attend

 

The CEM Africa Summit is bringing together the greatest players across the customer experience industry within Africa, featuring both local and international enterprise executives to network and discuss business with Africa’s industry thought leaders.
 
Position your company brand as leaders in customer experience 
Summit sponsors and partners have added invaluable benefits to attending delegates with an opportunity to showcase their solutions within the corporate display areas accessible throughout the event. Showcasing your customer experience management solutions at the top African CEM event of the year, establishes your enterprise as a leader in the customer service industry to prospective and existing clients. These areas provide the ideal opportunity for industry peers to discover, share and engage in the latest technological advancements available for effective enterprise implementation.
 
Strategic workshop sessions featuring industry thought leaders and solution providers
Customer service industry focused workshop sessions address effective solutions in delivering effective customer service strategies utilising innovative IT resources and processes, enabling business growth and innovation. 90 minute workshop session themes are selected by delegates and sponsors to advance your goal of customer service excellence and powerfully demonstrating the value of IT organisation to the enterprise. Discover IT innovation processes to support the accelerating rate of change enabling your enterprise to seize vital opportunities within the industry. 
 
Expert-led interactive keynote sessions featuring internationally renowned guests
Expert-led interactive keynote sessions and panel discussions feature topical customer service industry discussion points in a 15 to 20 minute delivery, concluded with a 10 minute innovative questions and answers session.
 
Explore new market opportunities
The summit will act as a catalyst for innovative customer service industry developments, products and services, offering a unique strategic launch platform. Only the most senior-level industry decision makers and executives attend our summit, proving the strategic attendance is extremely focused with strong business interest in procuring new industry solutions. 
 
Innovative networking and interactive discussion sessions
The cutting-edge conference agenda has been strategically designed to provide corporate display areas encouraging crucial networking opportunities among customer service industry peers. Refreshments and break rooms are available to all attendees during the summit promoting increased interactivity. 
 
• Quality Assurance managers • Contact centre managers
• Resource managers • Client service managers
• Sales managers and account managers • Client service managers
• Senior level managers • Communication and marketing managers
• Strategy managers • Contact centre consultants
• Supervisors and team leaders • CRM managers
• Systems Managers • Customer service managers
• Telesales managers • Help desk managers
• Training managers • Human resource managers
• Workforce Managers • Operations managers
• IT/ICT Managers • Performance managers
• MIS Managers
 
2012 ATTENDEES: 
• BMW SA • Nando's • Sanlam Collective Investments
• Standard Bank • Engen Petroleum • Blue Pearl Design & SEO
• Woolworths • McDonald's SA • Sanlam Collective Investments
• Avis • Colgate-Palmolive • Mutual Fund Analysts
• RCS Cards • Zando • 118 Contact
• Glacier Financial Holdings • Altech Autopage • Buongiorno
• Eskom • Paarl Media Group • Teleresources
• Santam • AAA School of Advertising • BPeSA
• Old Mutual • Mercedes-Benz South Africa • Gulf Stream
• University of South Africa • PetroSA • MultiChoice
• Edcon • MWEB Connect • Trenic Industries
• Nashua Mobile • Pick n Pay Retailers • SA Commercial
• Direct Axis •Kalahari.com • Telkom
• Mpact Plastic Containers • eLiquidity Group • HomeChoice
• Shell Global CSC • Altech Autopage Cellular • Medscheme
• Virgin Active SA • Vodacom • Mutual & Federal
• Ovations • MTN SP • Old Mutual
• Billion Boys •Clientele Life • Allan Gray
• Sasol Shared Services • HPCA - Hospice
• Legend Lodges, Hotels & Resorts • Global Business Solutions

 

Our Client Testimonials :

“The summit is a great event to meet and network with industry leaders in various fields. The wide perspective and focus on best practice in CEM ensures that attendees will leave the conference with invaluable insight into current CEM trends. I felt that the conference was well organized, well attended with the correct topics. I also like the fact that the speaker focus was not on technology providers but rather experts, executives and specialists”
PETER ALING, DIRECTOR: QUANTITATIVE ANALYSIS, PROPHET ANALYTICS

“Met my expectations fully, very professionally managed. Excellent speakers - obviously I would like to be invited again!”
LOANE SHARP, LABOUR MARKET ANALYST, ADCORP

“One of the best organised events I've ever attended or spoken at. I was really impressed.”
SUZANNE LITTLE, HEAD OF SOCIAL MEDIA AND CRM, QUIRK & HEAD OF MARKETING DMMA & BOOKMARKS

“Top class and I would love to speak at any Kinetic Events conference”
JESS GREEN, DIRECTOR, UBUNTUDEAL

“Accessible speakers, engaging audience, fun venue - better than expected. I really enjoyed being involved- thank you!”
TRUDIE BROEKMANN, DIRECTOR, GUNSTONS ATTORNEYS

“I was very impressed with the event. I attend many of these events during the course of the year andI must say this is the best one I have attended this year. The facility, quality of delegates and overall organisation were excellent.”
JUSTIN CORNISH, SENIOR TECHNOLOGY AND OUTSOURCING LAWYER, LATHAM & WATKINS

“The summit created good conversations about not only the current but also about the future state of the nation, specific reference to Customer experience and customer management. Highly interactive with some really good speakers. Time well spent learning from others in an industry that is dynamic and fast paced.”
EDDIE MOYCE, CHIEF CUSTOMER EXPERIENCE OFFICER, MTN

“It was slick and professional - very impressed with the organisation. It was a pleasure to be invited to address delegates at such a well-organised and professional event - well done.”
JENNY HANDLEY, BRAND STRATEGIST, JH PERFORMANCE MANAGEMENT

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