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Most sectors are facing disruption as a result of new technologies and digitalisation...

Marek Zmyslowski, CEO & Founder of HotelOga, will be speaking at the 6th Annual CEM Africa Summit. ..

SAcsi's most recent Customer Index surrounding life insurance has put Metropolitan as the organisation that customers are most satisfied with, with Old Mutual coming in second...

Eighty-four percent of brands in Forrester's US Customer Experience Index (CX Index™) got "OK" scores or worse from their customers in 2015. This is a clear sign that their current approach to customer experience management (CXM) isn't working...

Reshma Subramoney, Head of Customer Experience & Business Assurance at Hollard Insurance, has joined the variety of speakers who will be presenting at the 6th Annual Customer Experience Management Africa Summit. ..

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