The Customer Experience Management Africa Summit is co-located with the CXA Awards. Click here to visit the CXA Awards website
Rick’s passion is all about people! How to work with them, engage and connect, whilst motivating his team, and those around him, to be the very best they can be. With over 40 years’ experience in technology and business, at both senior executive level and that of multiple business owner, Rick is very clear that business success has traditionally been measured in terms of the bottom line. However, we live in an increasingly dynamic and changing world where the importance of ‘softer’ and more people focused elements are proving as critical. It is this very fact, coupled with his passion, that led to the birth of Delight@Work – a blended learning approach for creating and maintaining customer centric cultures within today’s organisations.
"Life is not a dress rehearsal, so live every day and have fun. If what you are doing isn't fun, and you are not passionate about it, then either change what you are doing or change the way you think about it."
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