The Customer Experience Management Africa Summit is co-located with the CXA Awards. Click here to visit the CXA Awards website
For 17 years Patrick has been working with clients across the globe to develop learning programs for mindset, attitude and behavior change. He co-founded Bright Sparks with his brother Barry in 2000 and built a series of entrepreneurship education programs that reached more than 500,000 learners and 20,000 educators. In 2010 the pair co-founded Cognician to digitize their coaching methodology and help multinational companies to support large-scale learning and change programs. Cognician partnered with Delight@Work in 2012 to provide digital coaching support to its programs for building customer-centric behaviors in corporate environments. Patrick is married to Jill and spends much of his spare time running after Ava and Cole. He was made an Endeavor entrepreneur in 2013.
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