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We help great companies create exceptional experiences that keep their customers and clients coming back. nlighten, one of Africa’s leading client experience companies, working with a prominent network of customer experience experts, provide guidance in four main areas for enhancing experiences: robust and insightful research, strategy facilitation, training tailored to business outcomes and customer journey mapping, experience design and user experience improvement. By providing insight on key customer experience metrics, the nlighten team helps clients to strategically grow market share, boost brand value, increase income and build overall business resilience.