Mumbi Odame (CCXP) is an experienced banker with a passion for client experience, and people development. She is currently a Digital Channel Manager at Barclays Africa for 10 countries in Africa where she is committed to contribute to continuous improvement while supporting customer experience initiatives. Mumbi Odame was previously the Head: Client Experience Management at Nedbank and was responsible for client experience design and driving key initiatives under the client experience strategy, the annual measurement of the strategy as well as ensuring a client centred culture through the business.
She has vast banking experience having worked for Nedbank and previously for Citi Kenya and South Africa. In addition to Operations and Customer Experience, she has experience in other aspects of banking that include transactional banking, correspondent banking, relationship management and credit which all contribute to her expertise in crafting branded experiences.
Mumbi is also a qualified coach registered with the International Coaching Federation (ICF). She has over 10 years of coaching experience and she is focussed on coaching customer experience professionals to have tangible impact in their businesses.
Mumbi holds a BSc. Electrical & Electronics Engineering Honours from JKUAT, Kenya and a MBA from Gordon Institute of Business Science.
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