Kerry took the plunge to move from Durban to Johannesburg where she started her consulting career and has gained almost 5 years’ experience in various industries and organisations such as Barclays Africa Group Limited (Absa), SBV, Standard Bank (Rest of Africa), Old Mutual, MMI, and SPARK Schools. Kerry is a people-oriented professional who has a passion for Customer Experience and empowering organisations to make this Customer-focused change. Kerry has accredited and coached others in the CEMMethod™ and facilitated numerous workshops using this approach with the objective to simultaneously meet Customer outcomes and business objectives relating to operational efficiency, cost reduction and increase in revenue. Kerry is currently a Senior Principal Consultant at IQ Business and is part of the Customer Experience Management (CEM) team fulfilling the role of a Senior CEM Consultant. Kerry studied Bachelor of Social Science: Industrial Psychology and Anthropology (Honours) and is also accredited in Prince2 Foundation; Lean Six Sigma (LSS) Yellow Belt; Certified Process Professional (CPP) Champion; Accredited Customer Experience (ACX) Master and Coach.
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