Ian Golding is a Certified Customer Experience Professional and Customer Experience Specialist. Having spent over twenty years in business improvement, Ian has always worked hard to ensure that the businesses he works for are as customer focused as possible. In 2012, he became an independent consultant, delivering projects in the automotive, financial services, logistics and utilities industries. Ian has continued to work with a plethora of businesses across a number of sectors, including the Pharmaceutical and technology industries. An internationally renowned speaker and blogger on the subject of customer experience, Ian also served on the inaugural board of Directors of the CXPA In 2015, Ian became an Advisor and featured columnist for CustomerThink – a global online community of business leaders striving to create profitable customer-centric enterprises. The site serves 80,000+ visitors per month from 200 countries.
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