Delight@Work addresses the “Empathy” pillar in the “6 Pillars of Customer Experience, focusing on emotional intelligence. Delight@Work is an enabler of Customer Centric behavior and we understand that excellent Customer Experience requires a Customer Centric Culture. The underlying company culture determines the behaviours of employees and living the culture is everybody’s responsibility, not just a leadership responsibility, which is whyDelight@Work identifies the specific behaviours that pertain to the individual company culture and provides a Cloud Based Digital Coaching program to address the behaviours. Delight@Work provides a blended learning program combining the Digital Coaching with customised facilitated offline workshops, coaching and mentoring as well as a sustainable and scalable cultural change journey with assessments, visualization, insights, analytics and follow through.
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