Delight@Work addresses the “Empathy” pillar in the “6 Pillars of Customer Experience, focusing on emotional intelligence. Delight@Work is an enabler of Customer Centric behavior and we understand that excellent Customer Experience requires a Customer Centric Culture. The underlying company culture determines the behaviours of employees and living the culture is everybody’s responsibility, not just a leadership responsibility, which is whyDelight@Work identifies the specific behaviours that pertain to the individual company culture and provides a Cloud Based Digital Coaching program to address the behaviours. Delight@Work provides a blended learning program combining the Digital Coaching with customised facilitated offline workshops, coaching and mentoring as well as a sustainable and scalable cultural change journey with assessments, visualization, insights, analytics and follow through.
Kinetic is an international business-to-business conference and exhibitions producer based in Cape Town. Our mission is to equip senior management executives with knowledge, market intelligence and viable commercial opportunities. Kinetic are leaders in providing business facilitation platforms throughout Africa.
For general information about the CEM Africa Summit, including registration, please contact us at:
+27 (0)21 180 4700
+27 (0)86 547 5371
2nd Floor, Dean Street Arcade Dean Street, Newlands, Cape Town, 7700, South Africa
How Machine Learning Improves #CustomerExperience (and Increases Revenue) |https://t.co/A2Vpz7OgRL