Career women. Mother. Business Partner. Customer Experience Specialist & Women transformation Activist. Antonia Oakes is a customer experience professional with over 16 years’ experience specifically within the financial services and insurance environment. Antonia joined Mutual & Federal (now Old Mutual Insure) as Head of Customer Experience (CX) within the Customer and Responsible Business Department in February 2015. She has worked in various corporates including organisations such as ABSA Home Loans & Standard Insurance Limited. An important part of Antonia’s role as Head of CX is people management. Driving and guiding a team of people to attain a common goal. CX leadership requires situational and influential leader, with the ability to adopt and adapt, be agile enough to know when to focus on strategy, operations, technical or financial aspects of the business at an enterprise wide level.
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