Alan Williams

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User Experience
IQbusiness

Alan leads User Experience and Service Design initiatives, including innovation and ideation at IQbusiness. He believes that you have to get into the head of your customers, users and employees in order to understand them and design for them.
EXPERTISE
- Service Design
- User Experience
- Customer Experience
- User-Centric Innovation & Strategy

SERVICE DESIGN AND CUSTOMER EXPERIENCE
I work with great companies across a wide range of industry sectors to create innovative, inspiring customer experiences.

DESIGN RESEARCH
A qualitative approach to understanding people and how to best serve their needs through well-designed products and services.

EXPERIENCE STRATEGY
Developing a vision of services and defining tactics to achieve them.

SERVICE DESIGN
Create and improve every touchpoint in a customer experience.

DESIGN FACILITATION
Encompassing the strategies that help facilitate productive and fulfilling workshops. 


 

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