The Customer Experience Management Africa Summit is co-located with the CXA Awards. Click here to visit the CXA Awards website

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The SA Customer Satisfaction

SAcsi's most recent Customer Index surrounding life insurance has put Metropolitan as the organisation that customers are most satisfied with, with Old Mutual coming in second.

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CX Management Maturity

Eighty-four percent of brands in Forrester's US Customer Experience Index (CX Index™) got "OK" scores or worse from their customers in 2015. This is a clear sign that their current approach to customer experience management (CXM) isn't working.

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Reshma Subramoney, Head of Customer Experience & Business Assurance at Hollard Insurance, has joined the variety of speakers who will be presenting at the 6th Annual Customer Experience Management Africa Summit.

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The boundary between digital and physical keeps getting blurrier, and emerging tech like virtual reality and AI-powered chatbots is going mainstream.

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Richard Sheahan - joins CEM 2017

Richard Sheahan, Principal Consultant, Forrester has joined as a speaker for the 6th Annual Customer Experience Management Summit.

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Workshops - CEM 2017

The 6th CEM Africa Summit is enlisting the continent's top heads of customer experience, client services, operations, and technology to present key topics generated with the assistance of our esteemed advisory panel of industry experts.

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