Blog Three Columns

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Marek Zmyslowski, CEO & Founder of HotelOga, will be speaking at the 6th Annual CEM Africa Summit.

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The SA Customer Satisfaction

SAcsi's most recent Customer Index surrounding life insurance has put Metropolitan as the organisation that customers are most satisfied with, with Old Mutual coming in second.

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CX Management Maturity

Eighty-four percent of brands in Forrester's US Customer Experience Index (CX Index™) got "OK" scores or worse from their customers in 2015. This is a clear sign that their current approach to customer experience management (CXM) isn't working.

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Reshma Subramoney, Head of Customer Experience & Business Assurance at Hollard Insurance, has joined the variety of speakers who will be presenting at the 6th Annual Customer Experience Management Africa Summit.

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The boundary between digital and physical keeps getting blurrier, and emerging tech like virtual reality and AI-powered chatbots is going mainstream.

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