Eighty-four percent of brands in Forrester's US Customer Experience Index (CX Index™) got "OK" scores or worse from their customers in 2015. This is a clear sign that their current approach to customer experience management (CXM) isn't working.
Reshma Subramoney, Head of Customer Experience & Business Assurance at Hollard Insurance, has joined the variety of speakers who will be presenting at the 6th Annual Customer Experience Management Africa Summit.
The 6th CEM Africa Summit is enlisting the continent's top heads of customer experience, client services, operations, and technology to present key topics generated with the assistance of our esteemed advisory panel of industry experts.
Kinetic is an international business-to-business conference and exhibitions producer based in Cape Town. Our mission is to equip senior management executives with knowledge, market intelligence and viable commercial opportunities. Kinetic are leaders in providing business facilitation platforms throughout Africa.
For general information about the CEM Africa Summit, including registration, please contact us at:
+27 (0)21 180 4700
+27 (0)86 547 5371
2nd Floor, Dean Street Arcade Dean Street, Newlands, Cape Town, 7700, South Africa
No Really, My #CustomerExperience Was Fine #CX https://t.co/Le426ncAZE