The Customer Experience Management Africa Summit is co-located with the CXA Awards. Click here to visit the CXA Awards website

Agenda

You are here

2017

Hear about the latest challenges and developments affecting CX professionals.

Presentations, case studies and masterclasses will be led by both international and local experts. The CEM Africa agenda offers great educational value and will highlight the latest trends and technologies to assist you in growing your business.

Key Topics will include:

  • How do you make technology human?
  • Customer security
  • Personalised experiences
  • How to bring emotion into business
  • Simplifying processes and solutions
  • Reshuffling the organisation
  • What is the correct way to measure customer experience?
  • Does customer satisfaction drive loyalty?
  • Anticipating value

For a detailed copy of the conference programme, please fill in the form below to receive your copy.


Should you be interested in participating as a speaker, please CLICK HERE to email your request.


 



CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.