• Recognizing African
    CX Leaders
    in 2019

We look forward to hosting you in August 2019

You are here

 These organisations are leveraging customer experience to enhance their brand and the way that they interact with customers across all platforms.  The nominees inspire change and development in the African customer experience industry.   

The CX Africa Awards is linked with the Customer Experience Management Summit.  The CXA Awards celebrate and promote the highest level of customer experience across Africa.   

The CXA Awards gala dinner will be an evening of glamour and prestige while we celebrate CEM’s top achievers.

For any questions please feel free to contact the Kinetic marketing department at here.




CXA Omni-channel Champion

This award will be given to the company that delivers its services seamlessly across all channels. It drives a highly consistent customer experience between these channels.

CXA Customer Insights Award

This award will be given to the truly customer focused organisation that has used a new customer insight to significantly shift and influence their business to change.

CXA Customer-centric Culture Award

This award will be presented to an organisation that has integrated a customer-centric culture into their company.



CXA Digital Innovator

This award will be given to the company that has successfully implemented innovative CX solutions and generated positive customer experiences by doing so.

CXA Game-changer Award

This award will be given to the company/person who has significantly enhanced and transformed the customer experience for their organization

The CX practitioner

This award will be given to the person who has made a significant impact on the customer experience management industry.