• Recognizing African
    CX Leaders
    in 2019

We look forward to hosting you in August 2019

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CXA Announcement

The Customer Experience Management Africa Summit has seen growth that was beyond even our wildest dreams. We are proud to be the first, and for many the only choice in customer experience networking, peer-to-peer learning and innovative solutions and technology for the CX industry in Africa.

It is this growth and our desire to keep focusing on making CEM bigger, better and fresher every year for our delegates. In light of our desire to focus on making the 2018 CEM conference a global flagship CX event, we have made the difficult decision of hosting the Customer Experience Africa awards every two years and not annually.

The move not only allows CEM to focus on stepping up to deliver a global best practice experience for 2018 but gears us to invest in what we hope to be the most prestigious CX awards outside of the United States in 2019.

For any questions please feel free to contact the Kinetic marketing department at here.




CXA Omni-channel Champion

This award will be given to the company that delivers its services seamlessly across all channels. It drives a highly consistent customer experience between these channels.

CXA Customer Insights Award

This award will be given to the truly customer focused organisation that has used a new customer insight to significantly shift and influence their business to change.

CXA Customer-centric Culture Award

This award will be presented to an organisation that has integrated a customer-centric culture into their company.



CXA Digital Innovator

This award will be given to the company that has successfully implemented innovative CX solutions and generated positive customer experiences by doing so.

CXA Game-changer Award

This award will be given to the company/person who has significantly enhanced and transformed the customer experience for their organization

The CX practitioner

This award will be given to the person who has made a significant impact on the customer experience management industry.