Must-attend cross-industry event of the year connecting enterprise executives
Customer experience management is at the forefront of enterprise strategies, focusing on industry challenges including multiple channel integration through social and mobile platforms, forcing innovative industry leaders to embrace opportunities and emerge with a competitive edge. Forecasting industry CEM trends, your brand simply cannot afford to overlook investing in the future of customer interaction.
The CEM Africa Summit comes at a critical stage in the industry, pioneering the opportunity to discover industry trends and developments including the latest technological advancements supplying end-user and enterprise specific software.
Discover, share and engage with International thought leaders and industry experts
The summit provides an exclusive opportunity to discover effective enterprise solutions in delivering effective customer experience management strategies, sharing experiences with various industry sector peers including finance, telecoms and IT, government, airlines, transport and retail.
The summit aims to assist your enterprise in effectively managing potential risks and reducing costs while engaging in exclusive networking opportunities to advance your goals of customer service excellence while powerfully demonstrating the value of IT organisation to the enterprise through effective IT innovation and the productive alignment of business with technology.