4th Annual Customer Experience Management Africa Summit. 22 - 23 July. Cape Town. Africa's most influential gathering on customer experience.    Register Now

Conference Features

Our Advisory Panel

Mumbi holds a BSc. Electrical & Electronics Engineering Honours from JKUAT, Kenya and a MBA from Gordon Institute of Business Science. She has 17 years of banking experience having worked for Citi Kenya and South Africa and currently for Nedbank. She has experience in different aspects of banking that include transactional banking, correspondent banking, relationship management, credit and client experience.  In her current role, Mumbi is responsible for key initiatives under the client experience strategy, the annual measurement of the strategy as well as ensuring a client centred culture through the HR value chain. Claudia joined the aviation industry in 2006 and currently heads up Customer Care at Airports Company South Africa (ACSA). Her role is to develop a world class customer care approach amongst all 9 airports within ACSA’s portfolio. Prior to ACSA, Claudia worked in the hospitality industry, initially in a marketing position for Southern Sun and later as Brand Manager for a smaller business unit at Tsogo Sun. This grew into the role of Marketing Manager for MGM Grand SA and later Monte Casino Brand Manager. Claudia spent 6 years in the casino industry and gained further experience when she joined Gold Reef Resorts on an EXCO level.  Claudia has spoken at two Passenger Terminal Conferences in Geneva and Vienna focussing on the use of new and developing technology to enhance the experience of the connected traveller. Amanda is the founder of Truth. Prior to Truth, she spent many years at British Airways leading sales and marketing directions across the UK, Africa, Middle East and Asia. She has also spearheaded the customer (CRM) division at Woolworths and led the division encompassing customer insights, research, customer strategy, loyalty, direct marketing and financial services marketing.  Within Truth’s client base are some of South Africa’s largest retailers. Amanda was personally involved in the Pick n Pay smartshopper loyalty launch, the Edcon Thank U Rewards Programme and the Woolworths W Rewards Programme. Most recently, Amanda was featured on CNBC Africa’s Business Report Show, sharing her thoughts and expertise on the South African Loyalty landscape.  

Angela M. Odame

Head: Client Experience
Nedbank

 

 

Claudia Ramsden

Manager: Customer Care
Airports Company SA

 

 

Amanda Cromhout

Founder & CEO:
Truth

 

 

 

Previously, National Channel Manager, Helen now heads up Channels at Tsogo Sun.  Part of Helen’s role is to manage the nerve centre that is set up to act as an internal support for all hotel channels including risk management, IT support, logistics.

   

Simon Cranswick

Managing Director:
Anana Genesys

Helen Kotze

General Manager:
Channels Tsogo Sun

   

TV Righs

TV Righs

Media Coverage

Media Coverage

Licensing

Licensing

Ticketing

Ticketing

Broadcasting

Broadcasting

Other

Other

Suppliers

Suppliers

Newspapers

Newspapers

Exhibitors Fee

Exhibitors Fee

Numismatic

Numismatic

Pages

Kinetic Corporate Video

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Supporting Organisations

Testimonials

"Met my expectations fully, very professionally managed. Excellent speakers - obviously I would like to be invited again!"

Adcorp, Labour Market Analyst

"I was very impressed with the event. The facility, quality of delegates and overall organisation was excellent."

Latham & Watkins, Senior Technology and Outsourcing Lawyer

"One of the best organised events I've ever attended or spoken at. I was really impressed.”

Quirk, Head of Social Media and CRM

"It was slick and professional - very impressed with the organisation. It was a pleasure to be invited to address delegates at such a well-organised and professional event - well done."

JH Performance Management, Brand Strategist

"Accessible speakers, engaging audience, fun venue - better than expected. I really enjoyed being involved- thank you!"

Gunstons Attorneys, Director

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Dates & Venue

22 - 23 July 2015
The Westin Hotel
Cape Town

About CEM Africa

The CEM Africa Summit brings you the latest developments in a rapidly evolving industry with a topical agenda that focuses on improving your organisation’s CX initiatives to result in increased customer acquisition, customer loyalty and revenue.

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Contacts

For general information about Customer Experience Management Africa Summit, including registration, please contact us at:

  • info@kineticevents.net
  • +27 (0)21 180 4700
  • +27 (0)86 547 5371
  • 2nd Floor, Dean Street Arcade Dean Street, Newlands, Cape Town, 7700, South Africa