• 31 July & 1 August 2019
    CTICC, Cape Town
    Aligning African Customer Experience
    to Global Best Practice
  • What’s Different in 2019
    • Focused content for both executives and
    execution level professionals
    • Bigger visible focus on CX technology
    • Training of frontline staff in day zero workshops
    • Best practice showcase from EU and US

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The 2019 edition of CEM Africa Summit is Aligning African Customer Experience to Global Best Practice

31 July & 1 August 2019 |  CTICC  | Cape Town

CEM Africa is a meeting place for CX professionals and innovative CX solution providers. Where like-minded customer experience experts and the top CX solution providers gather for an informative and educational summit with the common goal of improving customer experience across Africa. The event will provide a platform for like-minded CX professionals to showcase their industry knowledge as well as solutions to better the customer’s perception of the brand.

Customer Journey at the Core

2019 sees a shift in the content design structure; more customer centric and a deeper focus on practical application through Case Studies and Whitepapers. The main plenary and workshop content will follow the customer journey from awareness to advocacy and everything between. Only practical examples and case studies will feature in 2019, to ensure that every minute spent at CEM 2019 is of great value..

Expert Keynotes

Workshop Sessions

Networking Opportunities

Requested solutions

Featuring leading solution providers offering products such as:

  • Cross-channel Orchestration
  • Customer Intelligence
  • CX Consulting
  • User Experience Design
  • Customer Journey Mapping

  • Enterprise Social Collaboration
  • Multichannel Feedback
  • Data Management
  • Digital Marketing Platforms

  • CRM Solutions
  • Intelligent Advertising
  • Marketing Cloud Services
  • Contact Centre Optimisation




Advisory Panel

Ian Golding

Global CX Specialist & Certified
CX Professional (CCXP)

Leigh Moon

Managing Executive Client
Experience, SA Home Loans

Diane Magers


Julia Ahlfeldt


Antonia Oakes

Head Of CX
Old Mutual Insure

Chantel Botha

CX Consultant

Clint Payne

Senior Manager, CX
MultiChoice Pty Ltd

Mike Joubert

The Billybo Group