16 - 17 August 2017. Century City Conference Centre, Cape Town.  Register Now

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About CEM Africa 2017

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The CEM Africa Summit is a meeting place for CEM professionals and innovative CX solution providers. The event takes place over the 16th & 17th of August 2017 at the state of the art Century City Conference Centre in Cape Town, where like-minded customer experience experts and the top CX solution providers gather for an informative and educational summit with the common goal of improving customer experience across Africa.

The summit will provide a platform for like-minded CX professionals to showcase their industry knowledge as well as solutions to better the customer’s perception of the brand.  With over 40 speakers presenting informative and educational workshops and keynotes, the event promises to give you insider knowledge into every aspect involved in creating the best possible customer experience within your organisation.

The CX Africa Awards recognises the most influential brands operating in the CX sphere, leveraging customer experience to enhance their brand and the way that they interact with customers across all platforms.  The nominees inspire change and development in the African customer experience industry with the notion of bettering the CX industry as a whole across organisations.

The inaugural CX Africa Awards is linked with the Customer Experience Management Summit and aims to bring together the top CX innovators in front of a panel of industry expert judges in a gala dinner evening displaying and awarding CEM leaders in Africa.

 

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Testimonials

“We can engage with our prospective customers intimately,
but it’s large enough to get a diverse set of opinions”

, SAS, 2016 Sponsor

"I was very impressed with the event. The facility,
quality of delegates and overall organisation was excellent."

, Senior Technology and Outsourcing Lawyer, Latham & Watkins

“I found the summit greatly informative, very well organised and delivered.
Venue, event staff and management all superb. 5 stars!"

, EMEA Pre-Sales Consultant, eGain

“Delegates were good quality decision makers"

, Country Manager SA, Presence Technology

“The summit was an excellent platform to explore more about CX;
the workshops were the “cherry-on-top” by adding insightful discussions and engagement with other attendees”

, Futuregrowth Asset Management

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Dates & Venue

16 -17 August 2017.
Century City Conference Centre,
Cape Town.

About CEM Africa

The CEM Africa Summit brings you the latest developments in a rapidly evolving industry with a topical agenda that focuses on improving your organisation’s CX initiatives to result in increased customer acquisition, customer loyalty and revenue.

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Contacts

For general information about Customer Experience Management Africa Summit, including registration, please contact us at:

  • info@kineticevents.net
  • +27 (0)21 180 4700
  • +27 (0)86 547 5371
  • 2nd Floor, Dean Street Arcade Dean Street, Newlands, Cape Town, 7700, South Africa