Must-attend cross-industry event of the year connecting enterprise executives

Customer experience management is at the forefront of enterprise strategies, focusing on industry challenges including multiple channel integration through social and mobile platforms, forcing innovative industry leaders to embrace opportunities and emerge with a competitive edge. Forecasting industry CEM trends, your brand simply cannot afford to overlook investing in the future of customer interaction.

The CEM Africa Summit comes at a critical stage in the industry, pioneering the opportunity to discover industry trends and developments including the latest technological advancements supplying end-user and enterprise specific software.

Discover, share and engage with International thought leaders and industry experts

The summit provides an exclusive opportunity to discover effective enterprise solutions in delivering effective customer experience management strategies, sharing experiences with various industry sector peers including finance, telecoms and IT, government, airlines, transport and retail.

The summit aims to assist your enterprise in effectively managing potential risks and reducing costs while engaging in exclusive networking opportunities to advance your goals of customer service excellence while powerfully demonstrating the value of IT organisation to the enterprise through effective IT innovation and the productive alignment of business with technology.

Our Client Testimonials :

“The summit is a great event to meet and network with industry leaders in various fields. The wide perspective and focus on best practice in CEM ensures that attendees will leave the conference with invaluable insight into current CEM trends. I felt that the conference was well organized, well attended with the correct topics. I also like the fact that the speaker focus was not on technology providers but rather experts, executives and specialists”
PETER ALING, DIRECTOR: QUANTITATIVE ANALYSIS, PROPHET ANALYTICS

“Met my expectations fully, very professionally managed. Excellent speakers - obviously I would like to be invited again!”
LOANE SHARP, LABOUR MARKET ANALYST, ADCORP

“One of the best organised events I've ever attended or spoken at. I was really impressed.”
SUZANNE LITTLE, HEAD OF SOCIAL MEDIA AND CRM, QUIRK & HEAD OF MARKETING DMMA & BOOKMARKS

“Top class and I would love to speak at any Kinetic Events conference”
JESS GREEN, DIRECTOR, UBUNTUDEAL

“Accessible speakers, engaging audience, fun venue - better than expected. I really enjoyed being involved- thank you!”
TRUDIE BROEKMANN, DIRECTOR, GUNSTONS ATTORNEYS

“I was very impressed with the event. I attend many of these events during the course of the year andI must say this is the best one I have attended this year. The facility, quality of delegates and overall organisation were excellent.”
JUSTIN CORNISH, SENIOR TECHNOLOGY AND OUTSOURCING LAWYER, LATHAM & WATKINS

“The summit created good conversations about not only the current but also about the future state of the nation, specific reference to Customer experience and customer management. Highly interactive with some really good speakers. Time well spent learning from others in an industry that is dynamic and fast paced.”
EDDIE MOYCE, CHIEF CUSTOMER EXPERIENCE OFFICER, MTN

“It was slick and professional - very impressed with the organisation. It was a pleasure to be invited to address delegates at such a well-organised and professional event - well done.”
JENNY HANDLEY, BRAND STRATEGIST, JH PERFORMANCE MANAGEMENT

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